Visit our home page for more information about this free review guide.

Reviews of Dell Computer
Desktops and Portables

Current Archive | 2004-2005 Archive | 2002-2003 Archive | 2000-2001 Archive | 1996-1999 Archive

This file is filled with individuals' opinions and experiences with Dell, which sells a wide line of computers and products. The most recent experiences are at the beginning of this file.

If you have bought a computer from them and have not yet made your contribution to this list, simply fill out this review form about your experiences with this company and your review will be added to the top of this file. Thank you and good luck!

Other Experiences with Dell (Most recent first):

I dont own a Dell and never will. I hate the services they provide and the people who fucking call me four times a day like clock work asking me for a Celly Smith. They cant speak English well and are very hard hearing because I curse them out till there is nothing to say, they still keep calling. I asked them nicely the first time to take me off their calling list, but they just keep on calling. The Number traces back to Dell!! 1-800-443-1638. Dell Financial SERVICES. I call them to ask to speak to the manager and They hanged up on me. Bunch of Fucking Assholes!!!.

I'ved used Apple macs for years. Was short of cash and needed a machine to work on at the house, so bought a factory-refurbished Dell Dimension 8100 for a decent price, came with a three-year warranty and one-year dial-up ISP. Worked fine during the warranty, natch. The joys of rebooting Windows were a common habit, seems multitasking isn't as easy as on Macs. After fours years my power supply died. After three long phone calls with India (and several email exchanges), I finally gave up after getting hung up on by some nasty Indian fellow who didn't like that I couldn't remember my old telephone number from a previous house where I had first registered the machine when new. Sorry, guy, we're a mobile society. So now I'm enjoying my new Apple Powerbook laptop. To be fair, the machine WAS cheap, and worked fine until the power supply died. But their mumbling call center staff are hard to understand, although most try to be helpful, except for the nasty idiot on the last call. But to be honest, as the Macs are more secure from viruses and crash far less, it's nice to say goodbye to Dell.

I received a $400 coupon via email from Dell. The fine print read that the coupon was good with other offers and must be purchased with a system of at least $1299. When attempting to purchase a computer online I was unable to activate the coupon. I talked to four different people and after two hours decided to give the project to my secretary. She spent eight hours with several of the Dell salespeople and managers and still was not able to get the deal done. Dell has refined the bait and switch sales tactic to a fine art. I am amazed that a company with such a reputation can continuously drop the ball with customers and still be a leading computer company. It won't last for long with service worse than a Wal-Mart store on the day after Christmas.

I am receiving 16 calls a day from people stating they are from Dell. Yes 15 and I have a list of all of them. The calls start at 8AM and go on until 9:00 PM. To make matters worst, I cannot understand the people, they keep saying "give me your checking account information" The call is from a toll free number and when you call the number back, the person answering never says they are with Dell. How am I to know these people are really with Dell and not a person who hacks computers? I even told one of them to have tech support call me, because I had been unable to talk to them, due to their lines busy and long wait times. I needed dell support. Wake-up Dell, who ever these people are and where ever they are from.. they are not professional, very rude and their use of English is very very poor!

I would just like to add that I will never buy Dell again. Not only did I pay $3000 for an Inspiron 8100 that I found out later could be purchased for $1500 (I thought it was that expensive b/c the GeForce4 had just come out, but in retrospect it appears I was simply ripped off!), but Dell Financial Services seem to have nothing better to do than to call me incessantly when my payment is 1 day late. Their phone calls are beginning to make me feel harrassed; they even call at 8 in the morning on a Sunday.

If this type of harrassment continues, I will be contacting my lawyer.

I have had a dimension 4300 for over 3 1/2 years with no problems. upgrading RAM, adding a Network card, CD burner, and a second hard drive was a breeze. Between the tracked hard drive bays, simple installation, and more mount points than I'll need for quite a while. This machine has ever failed me, and support will even walk you through formatting your HD if you want. They were helpful, and they even told me the exact specs of my machine because i was too lazy to open the toolless hinging side-panel. The support wanted to know of upgrades, so that they could help me later and know exactly what I have in my machine. I know a man who worked for DELL for most of his career who never saw a single faulty computer roll off the line. I use a DELL, My Father Uses a DELL, and my cousins also use one.

I bought a Dell Dimension 4100 about 3 1/2 years ago. I never had any problems with either hardware or bundled software. As I was totally ignorant as to how one puts one of these infernal machines together, I called Dell tech support, and they walked me through it with the utmost patience. I would definitley buy from Dell again.

DELL....what a joke. I bought a computer from dell in Dec. 2004 for a christmas present, it was supposed to come with free 2 day shipping and a free printer. The shipping took 5 days and the printer didnt show up until January sometime. So the complaining began, We fought back and forth for 2 weeks, they finally offered me a 350.00 coupon to be used on ANY purchase of 350.01 or more...then they stated they would have to break them down into 3 100.00 coupons and one 50.00 coupon. Now I told them I was not interested if I couldnt use them all at one time, they assured me I could(I have stacks of e-mails that confirm this) but when I went to use them they of course said no!!! But they did confirm that the coupons were stackable, what a laugh. Now I tried ordering a 100.00 item (total price with shipping and all is 103.94) you guessed it,,,, the answer is no, it has to be 100.01 before tax(again not what I was promised). Trying to get ahold of Texas is impossible, the techs told me that 1 they dont have phones in the Texas office, and 2 that they do not do have e-mail addresses in Texas either...Anyone know how to get ahold of those assholes???? I will shoot myself before I will ever get another dell.(oh yes, each one has offered me more coupons, lol I now have coupons for about 1000.00 worth of dell crap...but cant use any of them....Thanks for letting me bitch....

James

I purchased a new Dell Dimension 4700 in January of 2005. I made the purchase during their "no interest until 2006" promotion. I saw that it said that it was for "qualified" customers and applied for the credit card. I was informed that I was a "qualified" customer and told that there would be no interest on my purchase until 2006. Being the skeptic that I am, I even called their customer service number just after receiving my computer to make sure that I was a qualified customer and wouldn't have to pay any interest until 2006. I then planned out my monthly payments to make sure that I would have this computer paid off by 2006. I just received my fourth statement from Dell with a $66.12 finance charge. I called the customer service number to explain that there must be some mistake and the lady basically told me that I was not a qualified customer and was only given a 90 day promotion. I asked to speak to a supervisor and was told that he would tell me the same thing. I then wrote an email to Dell describing what happened and they basically said that there's nothing that they could do about removing the finance charge and if I didn't want to have any additional charges that I would have to pay my entire balance off in full this month. I feel completely taken advantage of and am hoping that something will be done about this widespread fraud.

Jack Broad

my dell account was never late , they caused a finacial late charge on there end computer error I beleive yes in deed!!! glich NA just 2 Stupid Dogs running the show for everyone else and fucking up ever one elses credit! log your harrassing calls from overseas I average about 20 day
I even told them that I was not the person they were looking for they still call 6 am in the morning to 8:30PM at night Bull Shit!!! I will not change my number because of this bull shit!!! I will STOP PAYMENT and Sue DELL in COURT!!! they can come after me what are they going to get I have nothing and own nothing!!! :-) all they can do is screw my credit report up and I will fight it through the beaures!!! I am Disabled I will use that as well!!! thanks for letting me share

We love our Dell computers but BUYER BEWARE......when you purchase through Dell make sure you pay with a credit card no matter what type of discounts they offer for you to pay with a check. Speaking from experience - we purchased a system back in Dec. 2003, agreed to pay with a check after the sales person begged and pleaded with us not to use a credit card. We were told we would have a certain time frame to pay without the account rolling into a lease program. Well, an invoice was never sent to us but we kept track of this and requested an invoice online. We received the invoice and made our payment by check to the address stated on the invoice well within the time frame stipulated. Next thing we know we start receiving invoices (about 2-3 months later) from 'Dell Financial Services'showing a minimum monthly payment due on our 'lease' account with Dell. WHAT LEASE ACCOUNT?!?!?! After many phone calls, many faxes, many frustrating conversations. A very long story short - It took us 3 months to finally get Dell and Dell Financial Services to straighten this out. We thought it was over......guess what - we just received an invoice last week (keep in mind this has now been 1.5 years later) stating that we had a past due amount on an account that was paid in full within 15 days of ordering! We give up - here goes another 3 months of our time. The ironic part of this story is that we recently purchased 3 Dells for our business, thinking that our initial bad experience was just a fluke and paid with a credit card (we learned from the first time. We contacted Dell regarding this most recent invoice thinking it was happening all over again on this new order. As it turns out it is the previous situation rising from the dead to frustrate us once again. After having spoken to a customer care person (who by the way cannot do anything about this problem because Dell and Dell Financial Services do not speak with each other) we were told this is not the first he had heard of this. Does this 'fluke' sound like fraud to anyone?

We need to stop Buying computers from large manufactures such as DELL, HP and the rest of theses ass clowns. Why should we care if to support there company if there going to send the job of technical support agents overseas so that they can make more money. The product and tech support of DELL has gone down majorly in the last 2-3 years, like this is big news. I own a DELL i bought in 99 and it still works great except for a harddrive failure which is common after 3 years. I have also done onsite work with a company that services DELL, HP, Compaq, Sony just name a few, and all these companies have one fault in common, There all just alike. There so worried about gettin your hard earned money that if ones profit margin is better than the others than they too with do the same to make more money, Inferior products, outsourced tech support, etc. and yet these are the same "American stock holding companied" taking jobs away from certified hard working american people and send then to India and training them to read a teleprompter aslong as they can speak half-ass english. The money needs to be spent in america like in a local computer company with qualified induviduals that speak english and can fix it right the first time. There are some shops like in any other buisness that are out to DELL you (out to get your money and thats it) but some research must be done on a investment of that importance. You most certainly would not go out and just buy a car or house with out some information. Second thing is that the product would be built to your specifications with quality parts or you dont buy it. Try that at a large company when, your a number in how many millions of customers? When a defective part is pulled from a machine, where does it go? Back into another machine to be sold after it has ben refurbished. Now thats a word no one in there right mind wants to hear.I have built several systems and never have I had anyone call me to replace a part in 3 or so years. I use quality brand name parts, ther not cheap but they last. But the biggest factor in Ebay america is " I can go to WAL MART or DELL and get one cheaper." You get what you pay for, product and service wise.And lastly if there is a problem take it back to them. No need to wipe out a hard drive or send it off to a depot for a month only to get it back more screwed up than it already was. There are plenty of Certified experienced induviduals out there that Have been laid off by cut throat companies like DELL or HP that take pride in there work and would help out the IT industry if given another chance. All I'm saying is let's put the money back in the local shops (Like DELL use to be when they gave a shit" and eventually the companies will get the picture that the REST of us were taught grownin up, THE CUSTOMER IS ALWAYS RIGHT. Peace

I have had problems since it came in the dooor evey week any on crah microsoft doesnt help, and will Dell they do not have a clue I got tried of calling them I finally got them to send a new microsfot window xp professional cd butthe problems still process on. Couple times a week. The software has been under troubleshhoting and hardware says there is nothing wrong. Something must be wrong. Dell had the nerve to call me and Tell me they would give me a new computer for $299.00 I told Iwouldnt take it if it were free

HARASSING AND RUDE PHONE CALLS FROM DELL FINANCIAL OVERSEAS CALL CENTERS , SOMETIMES UP TO 10 PER DAY.

AFTER I SENT FEDERAL CEASE AND DESIST LETTER, THEY STARTED CALLING FROM A PRIVATE CALLER COLLECTION SERVICE NUMBER

APRIL 2005

I WILL NEVER BUY FROM DELL AGAIN.

PHONE ME FOR FURTHER INFORMATION

831-426-6863

W is for the money I have Wasted
O is for the Odious customer service
R is for this Really crappy product
T is for the Tightwad Michael Dell is
H is for the Hard drive which is garbage
L is for the Lousy technical support
E is for the many Error messages
S is for the Sparks from my faulty adapter
S is for these Shoddily made computers

Put them all together and they spell WORTHLESS. Which is what my Inspiron is.

My experiences with Dell have been nothing short of a nightmare. I've had my Inspiron 500M since August of 2003. The first AC adaptor burned out two months later. Since then I have had to replace it two more times, and since I've had the current one since October it should go any day now. Every time I call Dell to ask them to replace this part I am in the middle of the semester, and the people who take my calls are extremely unhelpful and unsympathetic to my problems. They will never overnight anything to me because even though they are the manufacturer they never seem to have anything in stock. (Probably because so many other peoples' AC adaptors died.) The computer is now 20 months old and the hard drive and the memory are already shot and need to be replaced. I don't know much about computer hardware myself, but I am thinking that these parts should have lasted a little longer than a year and a half. Once again, Dell would not step up to the plate to help me in any way, and when I explained that I thought they should replace or deeply discount the parts I need, the guy I talked to was a total dick about it. They do NOT care about their customers and their products suck. You get what you pay for, and if your laptop costs $500, expect $500 worth of quality and no more. I am just hoping the damn thing lasts until I graduate in December and can buy a Sony. If you are thinking of buying a Dell ask yourself why - do you really have the time, energy, and money to replace parts when they die every couple months? And since a lot of Dell parts are proprietary, do you WANT to have to deal only with them?

I note that most of the bad experiences with Dell on here are from the USA. I don't blame you there. I've heard the horror stories. I've got to say though that the experience with Canadian tech support with Dell is awesome! True, some parts fail. Dell doesn't manufacture individual parts, but merely puts them together into something meaningful. Their machines aren't any more special than a Compaq or HP or Toshiba, etc. It's the customer service that sets them apart. It's sad to hear that in the USA, (where Dell started!) the experiences are so bad. I've never had a bad experience with them when dealing with support for my XPS.

I've read a lot of disgruntled comments about Dell and their tech support. People who expect quick results from a large computer company are living in dream land. When you call a large company (any large company) expect to be on the phone for a minimum of 30 minutes. As for the people with accents who help you, you can ask for someone with no accent. But, come on, you can't expect every person in the United States to speak english perfectly. Not even Americans do. You can understand any accent if you listen well. I have had good experiences with the tech support people and they have helped me a lot. I have bought different brands of computers throughout the years and worked with many other brands in my job which takes me all over the country and I rate Dell as one of the highest in tech support for their computers. It was the Japanese techs from Toshiba who were very condescending and rude because I couldn't get through their instructions fast enough. I have had computer techs come to my house, had to send my laptop in and each time the support and repairs were done to my exacting expectations for having put so much money into the machines. People who want immediate results must give immediate results to others, otherwise, why would they expect it?

I've owned many Dell's, both desktop and laptop. Most I've have for years. Although I read the negative experiences people have had with Dell, my own experience is positive.

Even years later, the desktops are bullet-proof. I've added drives and they're still kicking. The laptops are excellent as well. Probably about 7 computers in all. Parts are available from a variety of sources years later (eg, eBay).

I did have one problem with a laptop keyboard, and the on-site support doesn't know what they're doing. If you want a Dell fixed right, you MUST mail it into their depot. No exceptions!

I do agree the Indian customer care has a lot to be desired. Fortunately, I can take the computer apart to some extent without technical support. I also agree that the collections department is terrible, condescending, and . . . enough said.

However, if you want a valued-priced computer that will last for years, this seems to be the way to go.

I know there are a lot of complaints about Dell out there. I think a lot of it is due to sheer volume. When you sell as many PCs as Dell does, you're bound to have an issue here and there.

I am about to buy my first Dell. The computer I have now was purchased at a trade show, the kind that travel from city to city. So ANY customer service whatsoever will be better than what I have now. I am very accustomed to being on my own for tech support.

I'll be back on here to document any problems should i have any.

hey everyone you know the saying you get what you pay for? well thats true with dell systems. sorry to have to say. look a little advice i know computers are expensive and dell offers you a "great deal" but you have to ask yourself why dell offers them so much cheaper than it's competitors. it's simple the use low-end products it's like buying a bently with a VW bus engine. the price is good and on the outside it's a computer and runs the programs you need, but it's bound to brake down, and you're bound to be stuck doing the work to get it up and running again. and unless you replace the parts with higher quality parts then things are bound to keep happening. i seriouly suggest that you really look around and ask different people about computers before you buy you next one. trust me put the money into it, get protection software the first time around other wise you're just wasting your money, and it's bound to come back at you in the end, with you ultimately buying a new computer. don't get me wrong computers do break down and thats usually the owners fault, no virus protection etc. but when it's malfunction after malfuntion it's usually the product itself. often times it's cheaper to buy a whole system than to have to continually replace parts. save your money, shop around!

For the most part my machine has been good (Dimension 4400)
I've added many upgrades (RAM DVD 2nd HD )
Now I'm trying to find a better power supply and they have it rigged so you have to buy proprietary parts unless you want to hack your case up to make a standard ATX to fit.
Theres only one R&R unit I can find on the whole web and it's like 150 bux.
Thank God I haven't had to deal with customer support. Ihad a very brief taste of that. Like a previous post stated....when they wanted my money I GOT RIGHT THRU
When warranty was up they wanted over $70/hr and it's true I COULDN'T UNDERSTAND THE PERSON I WAS ATTEMPTING TO TALK TO.

Doesn't Michael Dell even realize what's going on?
How can A CEO be so ignorant to the fact that 99.99999998% of the posts on this forum (and numerous others) are NEGATIVE in regards to customer support and PRODUCT QUALITY

I'm building my own when this thing finally does croak.

The best thing I ever did was do a clean install of XP and was able to install the software I WANTED....

Half of the software they gave wasn't even full versions and we're absolutely useless.

I COULDNT EVEN BACK THINGS UP TO A CDRW BECAUSE THE STUPID MACHINE COULDNT FIGURE OUT WHAT TYPE OF DISK IT WAS....I HAD TO TELL IT EVERYTIME.....

Two words: DELL SUCKS!
For one my dad bought me a halfway decent Dimention 3000 and he told them to add a few things to the piece of shit to make it more of a gaming PC. (i'm not a computer genious) SOOOOO all i know is that is that I just bought a fucking $300+ video card and it doesn't even have a slot to plug it in! Theres a little "un-screwable door" and an empty space RIGHT WHERE THE PLUG SHOULD BE! it's like those basterds decided to play some sick joke on a kid who just wants to play his little RPG's without massive lag. well if you can get one of those mother !@#$ing plugs please send an e-mail to Teret430@hotmail.com ......thanks in advance.

Dude dont get a Dell, unless you enjoy being in HELL. First my HD crashed, AFTER 3 DAYS so they tried to get to me break down the computer one system at a time, first take out the floppy, then the CD, then, NO thanks, took them 2 weeks to send me a new drive that I had to install myself. Then my CD rom went bad, they made me meet up with a service tech and exchange the drive because she was too busy to put it in my system when it was convienient for me. Then I decided to upgrade and add a new HD, they sent me the wrong drive and would not credit my back the money without waiting for 3 weeks. Think I would have learned? So I bought what was supposed to be a special no interest no payments for 6 months as advertised on the Dell web site. They billed me after 1 week and said I didnt qualify for the promotion because my credit rating with them. Even thought I bought a desktop system and new HD. I had a earplug jack go bad and spent 3 days talking to the idiots from India to try to get the part ordered. What a joke that was, I had to take the part out myself and then they couldnt find the part number that was printed.... ON THE PART... why was I not surprised! I am sorry Mr Dell computer owner, but the part number you gave us is not in the database, please hold, I will transfer you to our parts department,
Dell parts department.... How am I helping with you Mr Dell computer owner? You have reached Dell small business parts department. Please hold while I transfer you to Dell home office parts. Im sorry the part number you gave me is listed with our small business department, part number V Victor G Gomer L Lacy D Darby... No I said V Victor G Gravy L Lenny B Barby... Oh Im sorry Mr Dell computer owner, did you say D Darby?... please hold, for ten minutes with loud obnoxious music blaring in the background while I transfer you to Dell employee sales and service. WHAT???????? There is no other company in the US with the wonderful world of INDIA customer service. Just try to understand one of them. ANY ONE! They all have the full APUH from Simpsons accent that is as thick as it gets. VERY FRUSTRATING! How am I helping you today Mr Dell computer owner. I have often wondered why enough people have not put together a class action suit against Dell for False advertising and inferior products and service. You should not have to wait for 5 to 30 minutes to talk to a real person that you can understand. I think it is a DELL strategy to make people so frustrated and confused with poor information and service that they just give up. How many times do you have to wait on hold until you are going nuts, then to talk to some uneducated person from India that you cant understand 2 words they say, wow now thats service Michael Dell, you really know what your customers need/want. I know the money you make goes to good use, Dallas appreciates you. But why dont you wake up and take a good look at this site and do something about you terrible customer service and shoddy products that you keep pumping out to the public. I used to have alot of respect for Dell when I first read all the impressive reports through PC magazine, but now I realize that PC mag was mostly sponsored by DELL and GATEWAY. Just stand behind your product, and give some real customer service without all the BULL SHIT Michael Dell, Dude Im not getting a DELL, GO TO HELL!
Lets put Dell out of there misery, LETS SUE THEM. All we need is 100 people to jump on the band wagon. Get you records ready, and document your experiences.
rmtoelle@charter.net

I bought mt Dell Inspiron 1150 laptop on the 12/22/04 and i have went 4 months without any problems. Last saturday it crashed so i rebooted it and then it came up with the error message "Primary Hard Drive 0 Not Found". So i called up Dell and was told my details weren't correct so i went to the website, changred my details again and waited. Monday i call back and i am told my details arent right so i think ok and i tell them about how i really need my laptop, the guy was indian so i couldnt really understand him but he helped me out a lot. I got given a case number while i went to find a screwdriver so i called back again and i got another indian. He helped me out and when my laptop still wouldnt work he told me he'd send out someone from tech support with a new hard drive the next day. So i just have to wait till tomorrow and see what happens...

But so far i have nothing but praise for Dell Tech Support becasue i mean it wasn't THEIR fault my laptop crapped out and they are only trying to help out. If you don't like the way the do things don't call them simple as that.

ive bought many dells in my lifetime...two desktops, one laptop, and i just bought another laptop (it was a really good deal, couldnt pass it up, even if it was a dell)

i dont understand how they have such high ratings for customer service, because it SUCKS. ive had problems with two out of the three computers i bought from them (hard drives crashed, floppy drive fried, laptop battery wont charge) and i had to fix and replace them out of my own pocket. wtf is my warrenty for, i really wanna know. the customer service reps just transfer you all over the place and they dont help you at all.

and youd think after all the years of long lines for customer service on the phone, theyd hire more reps, NOOOOOOOO ive been calling for help for over 5 years from that damned company and i always go on hold for over an hour at least

this new laptop better not screw up on me or i swear to god ill go there and kill them

So get this... I am smart, I know computers.. I would NEVER buy a Dell.. Not saying everyone else isn't smart but I know crappy Dell is (I build my own computers). Anyways.... I haven't had on my cell phone in about a couple of weeks now because I have been really buisy and my phone cannot be on when I am in class or at work. So, yesterday I turned on my phone and a few messages. One of them sounded like either a kid or a girl and said something along the lines that "my message made me sound like a fag" (I saved this message because I thought it was kind of funny).. I just figured it was some kid got the wrong number and heard my JOKE message on my Cell Phone.. Then after I hung up with checking my messages I get a call in a matter of seconds.. I barely had time to put the phone in my pocket.. *ring ring ring*.. Caller ID says: (800) 443-1638.. Hmmm.. I answer and no one talks.. They hank up on me.. I figure.. OOOOK.. Now.. This morning (while trying to sleep).. I got 8 calls from that exact same number.. They left ONE message.. They said a name which I couldn't understand what they first name was but the last name was Smith.. That's all they said "Something Smith" and then hung up. The voice was exactly the same voice as the person who said my message made me sound like a fag.. So, now I am getting a little annoyed.. I searched the internet to find mystery (800) 443-1638 info. Turns out that a lot of people are getting annoyed with this phone number with 2 people named Smith.. Hmmm.. Weird thing is this is DELL's PHONE NUMBER! Now why would they be calling ME? Do they want me to buy a Fag Computer at a rip off price with award winning crap support? I hope not.. It's just sad that even if you don't have a Dell you still might have to put up with their BS and harassment!

i purchased a Dell PCI laptop via QVC mailorder in feb. 2005. i will never buy another Dell product, nor will i do business with QVC again! QVC and their Reps are a bunch of liars, and they're dishonest. QVC Reps said that we would get support, and special treatment[not true]. also, Dell Techs were of no use to get me online. i had to pay SBC extra to get online. they were there for me everytime, they're not only helpful, but very courteous. i think it,s only a matter of time before they go under, and who cares anyway, i don't. isaac corona [thanks for listening to my story]

I agree with the others. Dell only cares about getting your money. When you have a problem and you call the number for the specific problem, you keep getting transferred to a different person. You are put on hold for 20 minutes at a time for each call you are transferred to. On one occassion, I was transferred out of the country and was ask to pay for the call in order to continue. When I finally did get someone, they knew nothing about what I was talking about. NOW, WHEN YOU WANT TO BUY SOMETHING OR A COMPUTER FROM THEM, WELL BY GOD, YOU CERTAINLY GET SOMEONE ON THE PHONE TO HELP YOU RIGHT AWAY!!!! I don't even think that who ever started this company, knows what the heck is going on and the right hand does not know what the left hand is doing. I know one thing, for sure, I will NEVER BUY ANYTHING FROM THEM AGAIN!!!!! and if you are smart, you won't either!!!

Forget the story, I'm sure you’ve heard them all. DELL SUCKS! And I will never do business with them again. I was charged a late fee because I made an early payment as opposed to making the payment on their specified due that. “What the hell!” Anyway, I'm thinking a class action lawsuit. Anyone For Tea????

Dell stinks! I purchased a rather expensive ($1,600) Dimension from them, just 3 weeks ago. I specified software I wanted loaded onto the hard drive--which they promised me, but didn't deliver. I also ordered Adobe Acrobat--to be sent separately--for me to install myself. They sent me an upgrade for Adobe Acrobat instead of the real Acrobat software. The upgrade would not install--duh--because the full software was missing. I was on-hold for 2-1/2 hours with those bastards. Finally I got them to promise to refund my money when they receive the returned Acrobat upgrade. When they phoned today to check on whether the product had been picked up by UPS, they did not have a clue as to what the original problem was. Don't they read their own documentation? Are the managers complete morons? I feel sorry for the customer service folks, because I'm sure people yell at them all the time. The problem is with the idiots who run and manage the company. Here's the punch-line: The customer service representative offered, as a conciliatory gesture, to sell me the correct Adobe Acrobat at $280. I found it on-line at another dealer for $99!!! Guess which one I bought. Fuck you, Dell Corporation!

Dell support sucks. My computer has been down for over a week and you can not get through to customer service. One day I was on hold for 3 1/2 hours before I finally hung up. When you finally do get though you can't under stand what they are saying. And they try to get rid of you as quickly aws possible. Don't buy a dell unless you can work on it yourself.

I bought a Dell Inspiron 1150 laptop (retail price: $799USD) at the Pegasus Computer Center in Woodbridge, VA two months ago. It was just sitting there on the shelf when I walked in the store, and I walked out with it. The only waiting I had to do was while another customer drooled all over it before I left the store--I bought the last one. I got them to knock off $99 from the sticker price for NOT having Windows on it, and added $200 to upgrade the 512K RAM to 1gig.

After installing SUSE Linux 9.2 Professional, I was pleasantly surprised to find it had a built-in wireless card. It´s based on the Broadcom 4306 chip so I had to use ndiswrapper and the windows wireless lan driver to get it working, but I´m using it to post this. It was also a nice surprise to learn that OpenGL is supported by the video card. It isn´t as fast as the Nvidia GE Force 6600 that lives in the AGP slot of my tower, but I can play Neverwinter Nights on it.

Executive summary: nice hardware at a fair price. I'm a happy camper.

What A Nightmare. I bought what I thought was a wireless computer with an upgraded graphics card from a Dell salesman on Dec. 22, 2004. I took their free one year financing and was told I'd have two day delivery. The computer arrived 4 weeks later, no wireless capabilities, no upgraded graphics card. I spent 3 longggggggggggggggggggggggggggggggggggggggggggggggggggggggg phone calls to various tech support in numerous places around the globe in third world countries with limited English only to return the computer, at a cost of $70.00, back to Dell 2 days later. First, they told me I didn't send the monitor back. However, I had a signature of the accepting party at Dell. Took 3 Longggggg phone calls. Now the financial corp. says I owe $20 still. The financial corp. has called every Saturday for the last 3 weeks BEFORE 8 in the morning-They continue calling on both Saturday and Sunday, I've explained many times about returning the computer. They have no authority to remove this charge and now it's going to have an additional $35 late fee added to it. I've talked to customer service, not open on weekends, numerous times, who insist that only the financial corp can clear this up, who insist only customer service can clear it up and round we go. Well, next time they call, damn my principles-they win-I realized I'd send them $100 and a pint of blood to never hear the word Dell again!

We purchased a Dell for Christmas, 2004. It crashed two days after it was turned on. I contacted Tech support and was on hold for two hours before I got a warm body in the sales department who told me I would have to hold on as long as it took to get tech support. Two hours later I was on hold. Finally I got a technician who "restored" my computer. Two days later, it crashed again. Once again I had the hastle of waiting hours for tech support. Again the computer was "retored". When I asked the technician why my computer kept crashing, he said he didn't know. I insisted that I would not keep "restoring" my computer and I wanted answers. I finally reached a very nice lady in customer care who authorized a tower swap. I got a new tower, but (big surprise) it didn't work either. Straight out of the box the modem was bad and we had phone problems. The phone company found the problem and I had another round with Dell...hours of waiting for customer care and tech support. They sent a tech to the house who put the new modem in; however, the computer still was not working properly. Tech support had me strip the computer and we were to put all of the programs back on. Two CDs were missing which had to be sent later and, needless to say, the computer is still not right. I was assured that striping the harddrive and reinstalling the software would make the computer just like it was from the factory. Needless to say, it is not just like it was. The video is not quite right and we do not have all of the programs we once had. Tech support says nothing else they can do. I was on hold for 58 minutes last night waiting for customer care only to be finally told the office was closed and I would have to call back today. Customer care does not return calls. I have in the past even spoken with the corporate headquarters resolution department. Patricia Fogel, the representative gave me her e-mail address (which was incorrect) and promised to return any calls. She also promised me $100 for my inconvenience, which I have yet to see. Nor does she return calls. The problem is not just foreign tech support. It is corporate headquarters (Americans) who do not follow through with customer care. Dell does not care about repeat business, obviously. The right hand does not know what the left is doing and NOBODY IS HELD ACCOUNTABLE. Buyer beware--DO NOT BUY A DELL THE SUPPORT IS NOT THERE!

First of all, I can't understand them over the phone. Second, my Dimension 4500S is worthless. It is 4 years old and in January the monitor went out. We bought a new one. Everything was fine until last week with my hard drive quit booting up. We ordered a new hard drive from Dell, installed it yesterday along with Windows XP, Home Edition, etc. It was fine for about 4 hours and has started doing the same thing again. If I keep pressing the button off and on, eventually it will boot up, but not stay on. All I see is a blue screen with white writing flash quickly before it turns black. I have no idea what the blue screen says. If anyone out there has any advise besides tossing it, please advise. You can email me at e_daigre@yahoo.com Thanks.

My experience with Dell is fine. The experience that I am COMPLAINING ABOUT IS THE DELL FINANCIAL SERVICES. I HAVE MORE THAN PAID THE PURCHASE OFF, AND NOW I AM TOLD THAT MY "CONTRACT DOESN'T END UNTIL 2008. I PAID THE TOTAL BALANCE IN JANUARY 0FF $606.70 AND NOW I AM TOLD THAT THERE IS ANOTHER $84.34 TO PAY AND THAT IF I WANT TO PAY THIS OFF "EARLY" IT WILL COST ME OVER $250 TO DO THAT. THIS IS HIGHWAY ROBBERY.

I bought a Dell 4600 desktop about a year ago and I want to beat the living crap out of it!!!!! Hard drive died---lost all info (this is jump-off-tall-building-devastating---as you surely know) Can't find hard drive to replace it......needs a 'special' one.......boy, how smart of DELL: create a product that can only be repaired with products from it's own company----how original! And how incredibly STUPID of me to have bought from them..........NEVER AGAIN........I honestly don't think I could get more than $50-100 bucks for it at the pawn shop......and I bought it for nearly $2000........

I have a new Dell Dimension 8400 computer which was installed on Jan. 29 by Dell. We paid an additional fee for the installation and the data migration. In the beginning of March, the computer crashed. After several hours of phone calls to tech. support they determined that the hard drive was at fault and that their technician would istall a new one and the computer would have all of the factory installed components. Their technician spent all of 10 mins. in my home, during which time he loaded windows and plugged all of the cables back into my tower. None of the software and/or factory installed components were on the new hard drive. When I began attempting to do this on my own, I realized that the computer was still not working properly. I called tech. suppport again. AFter several hours, I was transferred to a supervisor and assured that a new hard drive would be sent and that the technician would not leave my home until all of the factory installed items were on my computer. When I called several days later to inquire about the hard drive, tech. support could find no record of my phone call or of a new hard drive being shipped to me. After two hours of useless troubleshooting, I was one again transffered to a supervisor. This supervisor informed me that Dell does not send technicians to service their computers, only to install faulty parts. Therefore, it is up to the consumer to get the computer up and running on a faulty piece of their equipment. We have now scheduled a two hour telephone appointment to try to resolve the issue. They inform me now that Windows was installed improperly because their technician connected all of the cables to the tower while this was happening. Originally they told me that the wires were not connected properly, but they changed the story after having me open the tower. I have had this computer for just over one month. They have lied and put me on hold for hours as they try to figure out what is wrong. They do not care that this should be their problem and not mine. According to them, it is my problem. This was a top of the line piece of equipment, and it is useless. The supervisor actually tried to blame the company that manufactures their hard drive. Every one you speak to tells you a different story. Dell used to have a reputation for the best customer service. Apparently, they are not interested in keeping that reputation. I would never, ever buy another one of these computers. They gladly accepted our order for three of these very expensive items, but from that point forward have offered no service. They don't even communicated amongst themselves, and they are not to blame for any of these problems.

Ditto, Ditto, to all the people that own a Dell. All I can say is I bought a Dell for the Dell name and I will never own another computer that is a Dell.I bought my first Dell on 12/04 and it crashed on 2/17/05. The only thing that tech support knows are the following. 1. hardrive 2. motherboard 3. research it. But first its the hardrive. Sent another hardrive, not formatted nothing on it! After a week of tech support and customer service, passing the buck, they sent a new tower (refurbished) they can do that if you own after 21 days. Well it runs for the time being but doesn't have what I paid for. Talked everyday since and here's the thing, once Dell has your money, kiss it good-bye. If the item sheet that is a photo copy, states you have it, then you have!! It doesn't matter that you know it isn't on your computer, that piece of paper with the packing says you have it and that's final. I have a Warranty that is actually useless. If this computer crashes again, and I have know doubts that it will shortly. I will have a local computer company repair or build me what I want. I have already told all my friends do not buy a Dell, and will continue to file complaints all over the internet until Dell gets the message. Hopefully this will help others.

We have been making payments on a Dell computer system for a few years, and have been faithful customers. Recently, I attempted to pay off our account and close it. I spoke to a customer service rep. who could not speak english very well. I spent almost a hour making sure that all fees that would be encured would be included in the payoff amount to include all interest, etc. After being told an amount and paying it, I soon recieved a bill in the mail from them with a check by phone fee. Since the account was in the name of my husband, I was refused service of any kind when I called to inquire about the fee. Today (3/10/05), I came home to a frustrated husband trying to reason with yet another customer service rep. from guess where (India), and who could barely speak english. I attempted to talk to him and when he asked (in his severely broken english with a heavy accent) how I was, before I could answer he said "Oh, that is good". I told him to hold on a second before he read any more of his manual to me and told him that I wanted all charges on the account dismissed, and the account closed. He proceeded to explain to me that it could not be done, I then asked for his supervisor. When I did that, he explained to me that he could do nothing also. I then proceeded to explain to him that his supervisor could, and that I wanted to talk to him this instant. The supervisor then preceded to tell met that he would start to research it and if it was discovered that I was told the wrong information, then all charges would be cancelled and my account closed. I told him to proceed, but in the meantime, I am going to contact the Dell headquarters and speak to someone who can make those decisions!! I am sick of speaking to people who cannot speak english, or provide customer service!

help this dell 8300 will not burn a downloaded movie
i can burn music.

I have joined the "elite group" who have bought a Dell (Dimension 8300), used it for 1 year, and the hard drive crashes!!! Thank goodness for an extended service plan. The jury is still out on whether or not the new hard drive will get installed or work (keeping my fingers crossed)! Here's my story:

I was using MovieMaker to create a CD from my Christmas pictures. The machine froze, tried CNT, ALT, Delete to restart my machine but it never came back on. I searched for the receipt from Dell, called the 1-800 number and that's when the nightmare began.

We must be special(XP professional OS) because I got someone in Iowa or Idaho (Ü)...not sure what she said. She heard my problem, connected me with someone in Mississippi. That young lady walked me through some steps (told me to press F8 to start the computer in safe mode, nothing happens); nothing else worked so she told me to get my disks that came with the computer, gave me a second case number, and a call back number to get tech support quickly when I locate the disk. (Yeah, right!!) I asked her if someone would be able to come to my house to fix the computer...she said absolutely NOT! That's when the tears started to flow! I was hysterical!!

My husband calls Dell when he gets home...received little more help from another tech. With her help, they decide the hard drive was fried. The Dell tech told my husband that someone would be calling from a computer service from our area who would bring out a new hard drive; if they didn't call, here was the 1-800 number to call and set up the appointment (along with a NEW case number(#3) and a dispatch number). No one calls by the next morning, so I decided to check with them to see when they would come out...called the number the tech gave my husband. The recording said it had been changed and the new number is: yada, yada, yada. I called the new number and guess what number that is?? A sex line!!! Some sexy sounding recording wanted to know what she could do for this "big guy". Oh, I was really PO'd by then.

I called Dell back and yelled a lot; they apologized for the number and gave me a new number to call. That call was placed this morning and I waited 1 hour to get in.

Some very nice Texan came on the line and helped me...a lot!!! The hard drive is to be put in tomorrow but we have to call the number back to get help loading all the software back on the computer.... another hour wait! Hopefully they will come tomorrow at the allotted time schedule.

This guy told me that I was lucky that my Dell lasted one year.... sometimes they are delivered not working at all! Thank goodness for this old IBM, Windows 98 machine! It won't burn a CD but I can still get on-line to complain....Ü

Dell harrassment. About 3 months after buying my dell I moved out of my parents house and to an apartment. I filled out the proper address change with them over the phone so they could bill me at my new apartment. Well time went by and I new my Dell Bill should have come by now so I called Dell to ask if they had sent my Bill. They did, to my parents house, I told them I had changed my address over the phone with them. They said they had no changes recorded and they would send my bill to my new address and well as make the address changes they were supposed to do the first time I called. About 5 days later I had still not recieved my bill, but I had recieved a phone call from them saying that my bill was late and they asked if I wanted to pay over the phone. I told them no I would pay when my bill arrived. They told me they sent me 2 bills, when I asked to what address IT WAS MY PARENTS HOUSE AGAIN! I told them this is the 3rd time I have had to change my address because they haven't done it the 1st two times. My parents had forwarded my bill in the mail so I finally recieved it a couple of days later. But during that time Dell would call about every 2 hours asking if I would pay over the phone and why I haven't paid. Every time I explained, it didn't matter, they still called. So finally we got it all set and they recieved my bill and charged me a late charge. I didn't care because I didn't want them to bother me any more than they had so I paid it. About 2 months later I recieved a phone call from them again telling me that my bill was past due again. They called on a Sunday, my bill wasn't due til Wednesday and I had sent my bill that Thursday. They agreed that it was due Wednesday but they haven't recieved it because of the holiday. There was no holiday that week or the week after for that matter. They all sound like they are from India and have no clue about american culture because I had to explain to him that they don't deliever mail on Sundays. DON'T EVER BUY FROM DELL! THEY WILL BOTHER YOU LIKE CRAZY AND HAVE NO IDEA WHAT THEY ARE TALKING ABOUT AND WILL NOT HELP YOU OUT AT ALL!!!

I purchased an Inspirion 1100 in June of 2003. The case began to fall apart shortly after the purchase. The AC adapter cable was replaced x2 before the 1 year warranty ended. After the warranty ended, my relationship with Dell ended. It was impossible to find information on BIOS upgrades or the required AC adapter cable replacements every 4 months. The machine came with a built-in connector for a cable modem. I had to replace that with a PCMIA card because the connector wore out and I could not get it repaired.

Now it appears that the battery died. Which means the computer is dead and my data is inaccessible. It could be the motherboard but it is going to take considerable effort and $$$ on my part to determine the exact problem.

Apparently Dell does not need repeat business. I would not buy another computer or component made by dell.

I wanted to share that the power supply in my Dell 4600 failed 1 year and 4 months after purchase.

Just a quick note to anyone who is considering purchasing a Dell computer. The idiots who bitch about the overseas Dell support purchased the cheapest computer they could find from Dell's consumer division. 80% of consumer support for Dell is handled overseas. The overall consumer sales for Dell accounts for 11% of overall Dell sales. Which obviously means that 89% of Dell's sales are to businesses.

Dell relishes its business accounts because they are repeat buyers, so 85% of Dell business support is handled by techs in the U.S. If you call U.S. Dell support between 5am and 8pm Monday through Friday you have a "one" percent chance of getting a technician overseas. They only get calls routed to them when the queue gets too full or your hold time goes over a certain limit (I don't remember what that limit is). If you call Dell support outside of those hours then you have a 50/50 chance of getting someone overseas as most Dell tech support facilities in the U.S. are not open 24/7. I think only Austin is.

If you really care about who answers the other end of the phone when you have a problem, it's simple. When you order your computer just order it as a business. Just tell them you run an eBay business at home under your own name and they'll sell you the system "on the business side" and you're account won't be marked as consumer.

Also, in MANY cases, you can actually save a few bucks if you buy from the business side instead of the consumer side. An Inspiron 8100 on the consumer side is $750. It's $699 on the business side.

I have nothing but good things to say about Dell. I purchased my Dimension 8250 in Feb./03. It in fact, arrived earlier than the estimated shipping/arrival date....because my room wasn't cleaned and organized yet so I could fit my new computer desk into it.

Anyways...I admit, that I had trouble connecting to the internet the first day, but I figured it out, with tech support, and I'll say, that yes, I was annoyed. But, I was over excited to get my new computer up and running.

It is now March/05 and up until a week ago, I had not had ANY problems....NONE AT ALL!

Well, with my shaw internet, I decided to get rid of Norton Antivirus and replace it with the F-secure FREE antivirus, etc. Well, since I did that, I had NOTHING but problems. Viruses after viruses....and system crashes...etc.

So, I called Dell....they were VERY VERY polite and walked me through a complete system debug and reformatting my computer. Somehow, I got disconnected from the gentleman I was speaking to, and 5 minutes later, the phone rang and it was a woman from Dell, only TOO apologetic that I was disconnected and eager to help. She walked me through the rest of the reformatting.....and told me...or asked, if I could possibly call dell back when the reformatting was 100% complete, so that Dell could assist me with installing my drivers.

When I called back, it happened to be the first gentleman that got my call, and he seemed thrilled to take over my case again. His exact words..." Oh good, I can take control of this case again!" And he apolgized for disconnecting me....

Anyway, my computer was all working, and I installed my Shaw FREE virus software, and low and behold...VIRUSES!!!!

SO, I called dell, and they tried a few things, and decided to reformat again. Very helpful, and helped install drivers again (This time I wrote it all down again.)

Well, after I installed this Shaw stuff again, my computer started doing some funky things....so, once again, I called Dell, ( I now have their canadian tech support number memorized 1-800-847-4096)

So, he did a system debug and then I reformatted my computer again, and he told me he thought I was capable of doing the drivers on my own. So, I double checked with him that I was going to do it in the proper order and stuff...and so...while my computer was reformatting, I went to Staples and bought McAfee Internet Security Suite and McAfee Antispyware...and installed it, and I have had NO problems since.

Also, on another note....I had a Packard Bell, Win98 which also had the "Magic" reformat disk. Only thing was, that...you reformat and you get all that "FREE CRAP (AOL, KiddoNet, etc.)" on your computer.

With Dell!!!

All that crap is on different disks, so if you WANT it, you can INSTALL it...if you DON'T WANT it, NEVER look at the disks again!!

Anyways...My computer is perfect again, brand spanking new!!!

Thank you DELL!!

P.S. I must say, that I am NOT impressed with the support I received from my internet provider (SHAW CABLE)....that BAG on the phone was RUDE!!! HARSH!! Treated me like I knew NOTHING about computers!! I could describe what I imagine her to look like, but I might offend all the leather wearing, blue eyelinered dried out died blonde hair with greying dark roots....and pasty makeup people out there!

I just purchased a desktop and laptop, printer, and numerous other items from dell. One of the things...a wireless card was defective so I called customer service..they said they scheduled a pick-up for UPS to pick up the defective card...but no one showed. I called the following day, and again they said they'll schedule a pick-up again...no pick-up. Now...everytime I call I am speaking to a person with a VERY HEAVY accent. I'm asking them why is this not getting picked up and all their responding id "YES MAM"..."YES MAM"...I will schedule another pick-up...but not answering my question. I was SO INFURIATED...talking to a moron who responded with "YES MAM" to every question. I then asked for a supervisor, and she just left me on hold.
I called back and spoke to another customer service person with a heavy accent but he finally got my defective wireless card picked up.

Then I had another incident with customer service. When I bought the two dell computers they came with 6 months of free AOL...WHEN I contacted AOL they said it is for new accounts only, so I contacted Dell online with the live chat on the computer thinking maybe there I can get a reasonalbly informative rep. I asked her where on the computer selling page does it say anything about the 6 months free of AOL with a new account only. She TOTALLY evaded the question, and told me to cancel my current account and start a new one. Again I asked her where does it say that 6 months of fre AOL with new acounts because I didn't see that, and again she tells me to cancel my present account...NEVER answering my questions. My expiriences with Dell customer care have been aggravating and infuriating.

I might also add on my old Dell computer I phoned Tech support with a problem, and they made it worse...iT TOOK DAYS FOR IT TO WORK PROPERLY...no thanks to dell.

I wish I had a local number to call NOT to get through to India...I cannot understand their heavy accents, and they are of NO HELP!!!!

I just bought a Dell Color Laser Printer 3000cn. It installed as slick as anything I've ever installed before, and as a network printer too. All I had to do was connect it to the network with a CAT-5 cable and load the support from a CD. It printed beautifully, and I was as pleased as could be about the purchase.

After about 30 pages of mostly black and white printing, and only three 3"X5" color pictures , it ran out of cyan toner. I had been warned that the toner cartridges shipped with the printer would not last long, and I intended to get full-sized cartridges before long, but not after 30 pages. When I looked into the replacement cartridges I learned that the printer is made by Lexmark, that cartridges can only be bought from Dell, and that there is a big anti-trust suit now over the attempt to monopolize the market through the use of chips in the cartridges that have the effect of buying the cartridges only from the manufacturer.

Anyone want to buy a Dell Printer for a good price? I don't want to have to deal with Dell for the life of the printer. I can get Minolta, and HP toner at any office supply. I'd like to bale out of this situation as quickly and as gracefully as I can.

Shut up all the damn complaining about dell.. Must people who say "oh it broke down or stopped working", did something to it. Computer idiots.... Stop whinning, learn how to use the damn thing before you speak. I have 3 dells and have dells at work and never have a problem with them.PERIOD!!

I purchased a Dell Inspiron 500 from dell in late 2003ish with the Dell Preferred Account. On November 10,2004. I went to Citi Financial to get a loan with a lower APR to PAY OFF my account. I called dell from CF and asked what my payoff amount was. The representative told me $1504.45. I get the check issued to DPA for $1504.45 (it was a CF check). I mailed the check a few days later. I also included in the envelope my new address. I called dell in early December to see if it had been processed because I havent received any receipt back. The representative that I spoke too said that he saw that it was there but it takes 21 days to "post" to the account. I also updated my address with him. Around the end of December I called to see what the status was again, and they had sent me to the collections department. I have spoke to atleast 30-40 people from being transferred back and forth. I have spoke to reps that have given me false extensions for call backs, false names, and all they can do is transfer me back and forth. I have spent roughly 10-20 hours on the phone with Dell Financial Services. Noone will give me any direct number. About 98% of the representatives I have spoken too that are from other countries with an very strong accent, and speak horrible english with names like brad, josh, joshua, michael....so on and so forth, and when you ask for a last name they stutter and finally give you the "americanized" last name. I then was told that I owed over $1600.00. When I spoke to a "manager" in early January I explained my issue to her. I also explained that this is affecting my credit score. I then asked her what I should do and she apologized and stated that she would have the remainder of the $1504.45 deducted from my account. I then contacted CF and had them stop payment on that check and CF issued Dell a new one for $1504.45. I mailed the payment, which posted to my account on the 31 of January 2005. I also updated my address with her that still was not on file as well as my #. I finally received the statement in the mail that says I still owe $255.68 from late fees. These were not taken off of my account. Mind you that I had confirmation that this is a Dell mistake. So I have spent the whole month of Februray on the phone and all I get is hung up on and transferred back to a regular representative. It seems as though when I ask a manager/supervisor to speak to their boss because of the cooperation that I do not receive that that is the highest person I can speak too and once again get disconnected.

I was pressured to buy more than I wanted to get free shipping.The total was over $900.00.I just wanted a simple $499.00 one like on the T.V. comercial.The one on the add isn't what it seems.You have to purchase all the drives,monitor,speakers and software ect. seperate.Then they tacked on a three year service-way more than enough to cover the $500.00 shipping,witch is crazy.I should have hung up as soon as they told me that.The first day my camera wouldn't work with it.They told me I have to talk to the camera people.It still doesen't work properly.Its just a cheap uncomplicated little camera that worked fine on my old COMPAQ.I wish I had bought one from wal-mart for under$500.00.God forbid this one breaks down after reading all the horror stories.

Three years ago, I purchased a computer from your company over the internet, from my work. I was specific in my needs, and the original order was to have been shipped that week. I also ordered separately a PDA. I was then notified later, that key components I requested were in fact not available, and this pushed my order back to 30 days. I again spoke to a representative to change the order so I could have the computer earlier, as it was a necessity for me. Once again, the order was delayed. As a way of apologizing they wanted to give me a digital camera, something I didn’t want or need.

When my order finally did come, I found that the expensive surround sound speaker system that I purchased did not work. When I notified Dell, they said they would send out the correct sound card. The card came, was installed, and AGAIN did not work. I told the representative on the phone that I was at the end of my patience and would be shipping the entire system back, INCLUDING the PDA I purchased separately.

I was then told they would not charge me for the surround sound system if I would keep the PC, and the person gave me a price of paying off my account to the tune of $1480.00 give or take a few dollars. I said that would be acceptable, and immediately mailed a payment for the full amount, rather than make payments through the credit that was extended to me. I wanted this entire unpleasant ordeal and experience behind me.

I then found out later the payment had been applied, but was only “applied” and the conversation I had with the representative was not documented correctly, OR the person taking the balance just applied it to the original price.

When I recieved a bill, I immediately wrote Dell through the customer service email contact, and had several communications with them, where the second communication clearly stated that they considered the matter closed, and would take care of my outstanding erroneous balance. The person mentioned that might see a bill or two that was not caught and to ignore them. Again, I felt the matter was cleared.

Just this year, my PC’s hard drive crashed, and I called their support in India to assist me. The gentleman on the phone was very nice, and within a week, they had a contractor out to my home to put in the new hard drive. I lost all my past correspondence, all my electronic records, all my contacts and emails I deal with on a daily and weekly basis.

The reason I am pointing out the issue with the contractor, is because I felt with the contract I had with Dell, the appointees would come out and reinstall my system. Instead, I was left to my own devices, and everything that came on the PC when they originally shipped it to me, had to be manually re-installed by ME, as their contractor put in the first disk, and basically told me to click “next” until it was finished. I was then told to repeat that process with all the disks I had been given by Dell, and was forewarned on some to “not install before” and others to “install only if…” which left my head spinning with questions and he rushed out the door.

Four hours later and two crashes later, I was beginning to see the product I originally purchased, except for my surround sound speakers of course, which still would not work.

Last November of 2004, I was sent to collections for a bill that I thought was resolved two years ago. I disputed it, and immediately contacted Dell via registered letter at their corporate offices. It is 2/24/05, and they still haven't replied. What they "have" done though, is send me to ANOTHER collection agency, as the previous one sent it back to them as disputed. I have since filed a complaint with the Federal Trade Commission AND the Office of the Consumer Credit Commissioner in Texas.

just purchased a dell computer,it's not even a week old. and it doesn"t work so i tried to calL Dell tech. support after being on hold for 5 hrs. i felt that i had given dell pleanty of time to answer the phone,and i never talked to anyone, maybe i should have been on hold for a week. dell does not need my business or even anyone"s business either. all they want is your money and the hell with you afterwords.
I run a business and everyone that i come in contact i will inform them not to buy a dell product.
It"s a shame that these company"s can get away with this, that"s why i"m informing everyone that i know DUE NOT BUY A DELL COMPUTER.

My company has two separate accounts with Dell Financial Services. Any other company would have found a way to tie these together, Not Dell. I guess they got to their present size by reinventing practices and ignoring errors.
On Dec 21, 2004 I sent a payment of $400. and included the top portion of the invoice. On dec 30 my account showed an "ACH" transaction for the $400. So far so good. On Dec 31, 2004 DFS again withdrew $400. from my account. On Jam 3rd 2005 I contacted DFS which is not an easy thing to do. I finally got a supervisor and she told me that they would refund the extra $400. in 30 to 60 days.
I assume they have pictures of Bonnie & Clyde, Jesse James and John Dillinger in their board room.

To paraphrase what DFS said, We accidentally stole $400. from you but within 60 days we are going to give it back.

This is definitly a new way to raise the bottom lin. I guess we now know where the thieves from Enron are working.

My bank was able to assist me in reversing the second cashing by Dell of the check. I called Dell and told DFS that the problem had been resolved through no help from them,

During the 2nd week of Feb this year I recieved a refund check from Dell for $400. I deposited the check and purchased a cashiers check for $200. and sent it to DFS. (let's see them deposit that twice)

Since the refund I have received two calls a day from Dell telling me in broken English the my account is $400. in arrears.
Finally I talked to a Supervisor who assured me he woult take care of the problem.

This morning I received a call from DFS-India to tell me that I was $400. in arrears and it would have to be taken care of immediately.

I hung up aand went to the WWW and found a local number for Dell.
I refused to play in their pushbutton world and I was transferred to a live American who transferrred to an executive assistant. She took the information and said that she would look in to it. (She seemed like a very caring person - I wonder why she is working for Dell?
Today I received a letter from DFS saying that they had made an error and to contact my bank to have the error corrected. If there are any other problems we could contact their customer disservice people. The then apologized but no one signed the letter,

Remember when Michael promised to bring the business tech support back to America, it's still offshore. Dow here we call that a lie. And now Michel's people have found a way to steal and replace it at their convenience. Dow hear we call that theft.

So Michael if it walks like a duck and quacks like a duck...

Michael by your own actions you have proven yourself a liar and a thief, Why aren't you in Washington?

PS: Any one know a good class action lawyer?

Personally I have had no problems with my computer. The problems come with the tech support. It seems to me that Dell must contract out their tech line to another company located in the mideast. I say this because each time I have called to get any assistance the accent of the person on the other line is so bad I can't even understand what they are saying. And I work on as phone support. Out of the five calls I have made I think I have only talked to one person that spoke clear English. Though the one time I needed to have a tech come out to fix a drive on the computer I had no trouble. They showed and fixed the problem right away and offered to help with some application problems I was having. So in all I would have to say that my experiences with Dell has been fine.

I BOUGHT A DELL INSPIRON 5160 AND BEGAN HAVING PROBLEMS WITH IT 2 OR 3 DAYS AFTER TAKING IT OUT OF THE BOX. I CONTACTED TECH SUPPORT WHO TALKED ME THROUGH ONE PROBLEM AFTER ANOTHER FOR ABOUT THREE WEEKS. FINALLY, I DECIDED I NO LONGER WANTED TO SPEND MY TIME FIXING THEIR COMPUTER AND DECIDED TO RETURN IT. DELL WAS HAPPY TO TAKE THEIR JUNK BACK HOWEVER I WAS REQUIRED TO PAY 10% OF THE PURCHASE PRICE BECAUSE I HAD KEPT IT MORE THAN 21 DAYS WHILE TRYING TO RESOLVE THE NUMEROUS PROBLEMS WITH THEIR TECH SUPPORT PEOPLE. THE PROBLEMS NEVER WERE FIXED AND I CAN ONLY ASSUME THE PURPOSE OF THEIR TECH SUPPORT IS TO ENSURE YOU DON'T RETURN THEIR JUNK UNTIL AFTER THE 21 DAYS HAS ELAPSED AND THEY CAN KEEP 10% OF YOUR MONEY.

IF YOU BUY ANYTHING FROM DELL AND HAVE ANY PROBLEMS, DO NOT TRY TO RESOLVE THEM WITH TECH SUPPORT. RETURN IT IMMEDIATELY SO YOU CAN GET ALL YOU MONEY BACK.

I am on my 4th computer from Dell. This probably says something to you right away. However, you should know that I had 2 other computers in between purchasing another Dell. My first Dell computer, which I purchased just after I graduated from Grad School, was a serious disappointment. I had multiple problems with the unit and spent way too much time trying to get Dell to respond in a reasonable manner. In response to Marc Wensell from Triangle, VA, I was a newbie to the world of computers and I did do some "stupid" things. But Marc, your ugly comments are uncalled for and very unhelpful. Neither Dell nor any other computer manufacturer demands that their customers by experts to purchase their equipment. Dell markets heavily to college and post-college age buyers. Their products range from entry level low cost machines all the way up to servers and very high tech. very expensive units. Dell needs to supply reasonable assistance to any buyer of any degree of knowledge. Overal intelligence has nothing to do with the ability to operate a computer in a competent manner! Knowledge yes, intelligence, beyond the ability to learn, is not a measure of what one knows, rather it is the ability to apply what one knows in a reasonable fashion.

So, after having grown totally fed up with Dell I wrote a letter to the company that resulted in a return letter that said much and meant nothing. My second and third computer systems were from another manufacturer. What I learned was that my experience with Dell, at that time, was pretty much normal for the industry. I also learned much more about both hardware and software and when it came time to purchase 2 new units for my office I returned to Dell. Why? Because despite my previous experiences I had read and heard that they had improved their customer service. And, of-course, the price on the systems we needed was very good. I have been, overall, very pleased with Dell's level of support for these systems. We have had some problems with the hardware and when I have called for help I have received the type assistance that I needed in a prompt and kind way. Sometimes the problem is due to something that we did or did not do and sometimes the problem has related to hardware that simply failed for one reason or another. I will say that it is a good idea to learn as much as you can about the difference between hardware and software issues. There are many things that we, the user, can do to keep our systems free of major problems. And, yes, Marc, there are things that people do with their computers that create more problems.

My 4th Dell is a new Inspiron laptop. My biggest shock in terms of customer service came earlier this year. I was on the road (I am a writer/photographer)in a remote area far removed from any large town. One morning my laptop refused to boot. Nothing I did would make the systme come alive. I called Dell in a panic and the person of the phone was great. She walked me through some diagnostics and we finally concluded that something was very wrong inside the motherboard. Since I was so far away from "civilization" Dell could not send a repair person out, so I drove the computer to the nearest town of any size and called Dell back. By that time they had arranged a repair person in another town about 250 miles away and had arranged for FedEx to pick up my computer and deliver it to the repair person. Meanwhile they had found out that the small local library had a computer I could use to file my copy for that period. Anyhow, 36 hours later my laptop arrived back at my motel, fully functional. I really felt that Dell had gone above and beyond the call of duty on this one and I wrote a letter to the company praising them for their help and thanking the person who made it possible for me to keep working.

It's true that everyone's experience with Dell is different. I have had some pretty bad experiences, but I have also had some great ones, such as the one above. If you are having trouble with a company, such as Dell, try to get to the top of the heap - write (don't call!) the highest level person you can. Send the letter via express mail, if you can, and keep up the pressure until you get a reasonable response. Be polite, but be firm.

The first computer I bought with my own money was the laptop that I am writing this note with right now. It is a Dell Inspiron 8500. My new Dell Dimension 3000 is on its way in the mail as I type.

I have given almost $3,000 to Dell in my life. I am in college, and I take online classes sometimes and do all of my schoolwork so it's really important that it works.

A year ago, about a week after my one-year warranty expired i popped a key off my keyboard from a book cover that got bumped. Dell had no obligations to fix my keyboard. I was gladly willing to pay for the replacement.

After 10 minutes on hold I got a representative. I explained the whole situation. He told me I would have to replace the whole keyboard because of the way laptop keyboards are designed. He said one would be mailed out with a do it yourself installation kit and instructions. The replacement would be free as long as I returned the broken one.

This seemed like a great deal to me. And 10 minutes isn't very long to wait on the phone for a customer service rep, it's one of the shortest wait times for computer repair I've ever experienced. The two people I spoke to spoke pretty good English, I could understand them at least.

My battery died a few months later, but laptop batteries go quickly when you use them all the time so I am not going to blame Dell for that. It lasted for almost a year and a half, which is comparable to other brands.

I just love Dell. I can get exactly what I need, without buying a bunch of extra stuff. To get a good processor I don't have to spend thousands of dollars on a beefed up computer, I can just order a fast processor.

The deals you get on Dell are amazing. I got free shipping, a free flat panel monitor upgrade from the original CRT, and a $50 rebate for my desktop that I just ordered. That's about $400 I just saved. I'm getting a great computer, at a great price, from the convenience of my own home.

Be patient with your customer service reps. I work in a call center office. Most of you can't imagine what it feels like to have an outraged caller, it can ruin your whole day. These people didn't make your computer or cause your parts to fail so be human and treat them with some respect. If you have a true problem yelling isn't going to get you anywhere, the people in the call center can be angels if you treat them right. Besides, yelling at people in English if they don't understand English well doesn't really get you any further, it just sets you behind.

So if you want your problems handled quickly and adequately you know what to do! Take your frustrations out on sites like this, don't recommend the company again, spend your money somewhere else, spread the bad word as much as you like. Just be patient and kind and you'll get more than you ever imagined!

Since purchasing the Dell I have spent more time on their absolutely useless `online` help than I have using the computer. To attempt to get personal help is impossible. Having sold their junk they just don`t want to know. The same applies to programmes installed by Dell eg Samsung Sonic Recorders and the useless all `in one printer`---what a load of junk!
I have an old Gateway 2000 with Windows 95. Apart from the microprosessor speed this is far superior to the Dell, as is the old HP printer. I will never purchase, or advise anyone to purchase, a Dell.

I had a horrible experience with Dell when the hard drive on my Inspiron 8100 began grinding and crashing my system. This was a while back, but I'm still angry about the slipshod service I received. Not only did it take them a long time to accept that my hard drive was defective, when they sent a replacement, it was a rebuilt one, not new. Of course, that's what the contract called for, but not something I noticed. My fault for not reading "fine print."

My sister recently bought a Dell for her daughter and her experience getting it repaired was worse than mine. They have since stopped using it entirely and bought an Apple.

They have appealing prices on their commercials, but I will not make the same mistake again.

I freely admit that my problem with Dell was of my own making, but when I offered what I felt was a reasonable compromise, they refused.
I purchased 2 computers online from Dell. I had seen an ad in the paper that day, showing the Dimension 3000 desktop at an excellent price. It also showed a Christmas bonus of a CD burner.
I saw the Value Code at the bottom, but when I looked through the ad, it seemed to me that the code was only to find the item more easily on the website. It didn't occur to me that I needed to enter that code to get that particular deal.
I found the Dimension 3000 with no problem, and I also saw that there was free shipping until a certain date.
It never occurred to me that it was an either/or situation, and I wasn't getting the flyer advertised deal.
When I was looking for the Inspiron 1000 notebook, I used the value code to find it, and I got the bonus printer that was advertised. I didn't get free shipping on it. I just assumed that the free shipping wasn't offered on this item.
The computers arrived in November, but were not opened until Christmas Day. That was over the 30-day initial satisfaction period.
I realized that day that the CD burner was not installed on the desktop unit. I contacted Dell and had it explained to me.
I then contacted them again, explaining that I realized it was my screwup, but I would gladly pay for the shipping now, if they would ship the CD burner at no charge, as that was what originally drew me to the purchase. They refused.
I still feel that it was a reasonable compromise.
I told them that they need to make their advertising much clearer. Their description of the Value Codes needs to say that it has to be entered in order to get the advertised special. It doesn't. All it says is that it can be used to more easily find the items on the website. They should also state more clearly on their website that advertised deals are not in effect on the site unless these codes are entered. It does say in small print on one page of the site that special offers cannot be combined.
I recognize my part in this, but Dell should also realize that their advertising needs to be more clear.

I ordered a computer from Dell and returned it. They have not refunded the money into my account even though they have their computer back. It took dell an hour to take money from my checking account and im still waiting on the return which was said to be taken care of. Their customer service is a joke. Stay away from dell. they are very willing to hurry and take your money but forget your refund.

See the following site to send a complaint to Dell

http://www.planetfeedback.com/homepage/0,2585,,00.html


TO:
Michael Dell, CEO
Dell Computer Corporation
1 Dell Way
Round Rock, TX 78682-0001

Steve Forbes said "if you have a company with unhappy customers, you have failed!!"



Michael Dell

NOW!!!

Urgh!! That seems like a good way to begin. I went on Dell financial's website about 5 months ago and changed my phone #. I did not put two and two together, but ever since then I have not rcvd a bill stmt from them. I have paid each month as I knew my pymt was due. On Feb. 7th I rcvd a letter from Dell, dated Feb 3rd, stating that since I changed my address (phone # is part of the address field on their website) that I may not have rcvd a bill due to a technical problem on their part. Blah, blah, blah, and since this was their technical problem that for each month that I did not receive a bill from them that no payment was due and all late fees, etc would be waived, etc. I called Dell on Feb 8th to inquire about Feb payment as since I did not receive a bill from them I had forgotten to pay until I received their ltr. I explained to the CSR that I have not rcvd a bill stmt in about 5 months and explained about the letter and my changing my phone #, etc. He presumptously stated that i was 5 months delinquent. I then told him, no I was not, that I have been paying my acct each month. I could not get him off the 5 months delinquent. I then asked him to check my acct and he states "I only show you owing 1 month". I told him that is what I have been saying. He said "no. You stated you had not paid for 5 months". I stated 'No, I said I had not rcvd a bill for 5 months." Ok, now we are so far off track of why I called. I asked to speak to a supervisor. I spoke to someone named Liz, whom I cannot believe is a supervisor. I again explained the letter and she denied that a letter was sent. Ok, I'm holding the letter in my hands!! I (imagine a customer having to help them with customer service issues) asked and offered to fax her the letter. She gave me her fax # but would not give me her last name (said for security purposes) nor would she give me her extension. Not only these, but she would not call me back to discuss the letter after I faxed it. Some customer service!! I did tell them I don't know why they called themselves customer service! I was about ready to take my Dell computer and drop it off at their office --- good thing they are in another state!

Today, Feb 9th, I receive a call from Dell Financial at my work (which by the way is not on the address field on their website)asking for a payment by phone! I hung up on him and told him about the letter in a short summary and advised him he is not to call me again.

I called Dell again (yes, I must be a glutton for punishment) to complain about the guy calling me for a pymt by phone. Again, I attempted to explain the letter. To no avail. At this point I am tying to find options to file a complaint against Dell. To me they are a untrustworthy company... they do not abide by what they submitted by mail. Oh, I failed to mention in my last call to them they stated that they mailed me the letter accidentally. Imagine Dell making a mistake!!! I say they should abide by the mistake (if it was one or they are trying to be right at any cost). I would not purchase and will not purchase another Dell computer based upon their customer service. My computer system has been fine. I've only had to have one 'tune up' -- more memory in 4 yrs. I would much rather have great customer service and people 'own up' to their mistakes and make amends for their errors.

I recently made an online purchase of a Dell Laptop Computer. I had been looking at them online for months. In June of 2004 I applied for a Dell Prefered Account and was accepted in seconds. For months I watched online and waited for the best time to purchase. In December while looking online I saw NO INTEREST FOR ONE YEAR on Dell Prefered Accounts. I decided to make the purchase December 9, 2004. I received my laptop on December 12. On December 16, I was online looking at digital cameras and saw Dell had a 5 mp Kodak that I was interested in. I called the online sales number to inquire if I could add the camera to the Dell Prefered Account and was told I could. I ordered and was told the camera would be here in 3 to 5 business days. Camera had not arrived by December 22, so I called to inquire.
During our conversation I made the comment about this being a great deal having no interest for one year. The sales rep then told me I only had 90 days no interest. I almost exploded. I told her no way would I take the camera and I wanted to return the laptop. She asked me to reconsider and I told her how I assumed I had no interest for one year. She apologized and said she needed to transfer me to the return department. After speaking to the return department I asked them to transfer me to the Dell Financial Department. They could not transfer, but gave me the number. I called and asked to speak to a supervisor. I was on hold for over 20 minutes and hung up. I called again on December 23 and again, after being on hold, I began to repeat my issues and was interupted and told by the rep she saw my previous days call and a change had been made to my account. I now had ONE YEAR NO INTEREST. I was told I would see on my first statement that payment in full must be made by January, ’06. I was happy again. All was right in the world.
I then received my first statement from Dell Preferred Accounts on January 20, 2005 and guess what. You got it, 90 days to pay with no interest. Now the fun begins. I called DPA and spoke with a rep after a 10 minute wait . I asked to speak with a supervisor. Another 10 minute wait. Really quick today. I asked her if she had my information on the screen. She replied yes and said she saw calls on December 22 and 23. She read me almost word for word about my call on December 22. Asked what it said about the call on the 23rd. She replied nothing. The only thing she saw was that there was a phone call. I explained to her my situation and she said I’m sorry, but there was nothing she could do. I told her we shouldn’t even be having this call. I would have to be the stupidest person in the world to order a camera and add it on to a program to pay for in 90 days when I was ready to return the laptop for that same reason. Again she apoligized. I told her apologies would not make a payment. I asked her if there was anyone above her I could speak to. She said yes, but they will tell you the same thing. I asked her if they all used the same script. I asked her about returning the laptop and camera. Here we go again. She couldn’t help me but she would transfer me. After a 20 minute wait, I spoke with a customer (don’t) care rep. I explained my situation. I also emphasized how I had planned to return the laptop and camera previously (within the allowable timeframe) and now the window of opportunity had expired. He had to put me on hold. When he returned he said he would be glad to get me a RA number. Then he lowered the boom. Since I was outside the 21 day return, I would need to pay a 10% penalty. Atomic bomb goes off. I asked to speak to a supervisor and he asks me why. I explain to him there must be someone there who can approve this return due to this comedy of obvious errors. No two areas of Dell work in concert. From Sales to Technical Support to Customer Service to the most obvious of all. Dell Preferred Account. No one department can tie all these together. After I have gone through all these situations, I’m looking on Dell’s website for someone to call when I see a Community Forum section. I went through the section and see a section for Customer Care. There’s that oxymoron again. Inside this area there is forum for Dell Preferred Accounts. I sure wish I had seen this section before going through all these problems. Someone from Dell has to be aware of these issues to CIT Bank to be on Dell’s website, use their name and serve as a creditor. I hope to bulldog this issue the same way Dell is “going after” the free money of the citizens of North Carolina and especially Forsyth County.

Good to know Dell reads these poor reviews Mike, I mean Marc Wensell.
On the "Apprentice" the other night, Steve Forbes said to the winning group "if you have a company with unhappy customers, you have failed!!"

Guess what? Michael Dell

HEAR ME NOW!!!!

It would seem the people on here that have had problems with the computer they ended up getting have several problem. 1) They shouldn't have bought something they didn't understand. 2) The computer they bought had nothing wrong with it till the screwed it up. 3) The IQ level of the person operating the computer was too low.

Lets face it folks, if you don't know how to drive a car do you run out and buy a $200,000 car and jump right it? Get EDUCATED first THEN complain about things if they are not right. DON'T blame Dell because YOU were an uneducated consumer!

We purchased a dell and twice they have charged us a $29.00 late fee. The check has gotten there on time. We look over our bill and took notice of this. We called and they told us that they would waive the fee. What gives with Dell? Does anyone know if someone is a day late in getting payment to hit if they have a grace period? My aunt who is interested in purchasing a computer from them wants to know. Also many of their folks can't speak English at all.

I recently spent almost $1900.00 on a Dell Dimension 4600. What an incredible disappointment. This computer is so loud that we have to turn the Television way up if my wife or I are using the computer. I thought for the money I spent I would have enough power and "brains" to run my games, they run but like everything else they take forever to load.

3 year tech service included.......Yeah right! After being "on hold" for almost two hours, I could not understand the person on the other end. Their accent was so thick it was terrible. Who makes the decision that the people they hire are capable of communicating in English? Another person that speaks exactly like they do? In addition, this thing freezes up regularly. I have done every check I can think of, virus scans, defragment and it still takes forever for things to load.

I would like to run into Mr. Dell so I could tell him just how bad a direction his executives have taken Dell.Poor product combined with terrible service, what more could anyone want?

I have severe bipolar disorder and three other mental problems that have me on a restricted retirement income. I made the mistake of buying a Dell 4600 in March of 2004 after reading a report in a magazine that stated that Dell computers required the least maintenance of some ten listed, including IBM and Compaq. After about two months the harddrive failed. I ended up talking to so many Philipinos that I could not unstand and to I had to repeat the problem over each time that it was ridicuous, raised my blood pressure, caused need for more medication to control bipolar problem and resulted in cussing out idiots obviously reading manuals and interpreting them differently. The lines were disconnected many many times.In all I spent 30 plus hours on the phone with them over some ten days after my son, who works on his on 5 sysyems told me it was the harddrive. Finally the Philipino "so called" superb tech support agreed to put in a harddrive even though they did not agree it was the drive. It was installed a few days later by a "so called" techician who put in the drive, left off the wiring harness, closed the pentium panel and poof was gone without testing it. It should be plain to you all it did not work. My son talked to Dell for some three hours wanting them to fix the problem but they told us to either fix it ourselves or hire someone to do so My son finally pulled the panel in fear of voiding their "so called" rock hard warranted, found the left off wiring harness and put it on all in some five minutes and the computer ran but I had lost all of my important saved files. This mon the DVD Drive failed. The computer kept telling me to insert disks in the drive and I tried several to no avail. I ran diagnostics, and checked wiring. It was plain the drive was no good. I called Dell at their Austin, Texas No. 512-338-4400 and told them what I had done and the result was defective DVD Drive.It took three hours talking to two idiots, one who disconnected, before they agreed to install a DVD Drive. This now works. However, when windows loads to the internet up pops a stated application can not be applied. Hit ok to delete application or cancel to debug application. The computer takes muliple times at start to enter the screen to get on the internet and when logging off takes multiply tries to log off and is lake a backward moving snail in doing so. I have emailed Dell so many times that I could not keep track of them and made so many frustating calls to multiple incompetent morons that it has raised my blood pressure, caused me to have to add medication and caused fights with my family. I am willing and ready to assist in bringing Dell to its knees in a class action lawsuit or any other means available. I am contacting the BBB, and both the Texas and Federal Attorney General this week. I want my money back as I am on a limited income and want justice for the damage caused to my mental health (bipolar) and increased blood Pressure at a time my doctor has advised me and placed me on medication for the wort good cholestoral he says he has ever seen that puts me at great risk of a heatattack or stroke without such stress as placed on me by Dell "so called" customer cxare. All the components are made by cheap labor in China. For about three hundred dollars more I could have got in house repair and diagnostics by a person who built my son's customer computer that has much better capability than mine could have if it fucntioned as Dell states. SO LET US ALL JOIN IN A LAWSUIT TO BRING DELL TO ITS KNEES TO DRIVE IT OUT OF ITS INCOMPETENT, FRAUDULANT AND LYING BUSINESS. cALL ME AT 210-661-7335 OR EMAIL AT AXMAN1224@YAHOO.COM. lET'S DO IT AND COMPLAIN NO MORE . MAKE THEM EAT THE DIRT THEY PUT OUT. MY OLD COMPUTER LASTED SEVEN YEARS WORRY FREE.

All of you Dell haters are so nieve. You bash Dell for being the worst company in the world, when in sure it's you own faults these things happen. One writer explains their her daughter had a school laptop. Did she maintain it properly? Afterall, its a delicate piece of machinary. And those who shame Dell for having an Indian call center. No it's not boiler room anything, and it's not a shame for Dell to have them work. They need a job too, and the facilities are actually very nice out there for this line of work. I spoke to dell today, actually, to resolve 2 issues, and both were resolved within the 10 minute conversation I had with an Indian living in India. When you have no patience with the customer service, customer service won't have patience with you.

I have a Inspiron 5150:Refurbished, and a New Inspiron 5160. Both have been great. I sold the 5150 to my brother who loves it. So far the only problem I have had was with the battery from the 5150. Batteries die, thats life. Warranty corrects that, and batteries are sent next day airborne express. Can I complain? Not once bit. My mother bought a Dell Dimension 8400 and I bought a Dimension XPS. All great computers. Everyone I know who has bought a Dell have been pleased with their work. I recommend Dell to anyone and everyone, just look for pricing deals. That's all.

All of you who say "don't use dell, dell is the devil", well stop being so grown up about it and calm down. Those who are calm and patient get their refunds, warrenties, and overall satisfaction by the customer service and tech support. Once you go Dell, you never want to sell. Dell's are great computers, and 1 bad experience, by the 2nd time you try to contact Dell you're pissed off. Well thats rediculous. They are there to help you, so help them while they're at it!

If tech support, or customer service do not call in a couple days, oops, sorry, whoop T freakin do, call them back with your reference number and see if they have a resolution for you without being an ass. Mistakes with big corporations don't come in pairs unless you fluster the one your talking to. I don't know if you're aware of this, but if you're in a bad mood, you'll put the person you're talking to in a bad mood. I would know, I used to work customer service for the U.S. Post Office. All of you are asses to these people while they are trying to help you.

Cool rant, huh? ;]

I purchased a Dell in June of 2004 and had no problem with it until two months later (August, 2004), when I discovered my CD-ROM didn't work; up until that point, I really had no use for it. I contacted Dell and after going back and forth, finally got them to replace it in January of 2005. Today, a half a month later, the new CD-ROM doesn't work. I did all the basic checks and contacted them and after going back and forth, have been told that they would replace it only with the same model. I told them I wanted it replaced with a similar CD-ROM, but by another manufacturer. I was told that they cannot do this because my computer is under a year old and they are not allowed to use another brand than the one initially installed. I explained to them that when they "fixed" my CD-ROM a couple weeks ago, that they also replaced my working CD-RW (I don't know why they replaced it) with another one by another manufacturer. The guy that did the work said I might as well take it since it was new. But like I said, now they are telling me that they never replace items with another brand. I have been told I must take a Samsung CD-ROM (I've already had two that are bad; neither of the CD-RWs were Samsung), and if I don't like that, I can just buy something else.

I let them know that I am not impressed with their customer service and would be contacting the BBB. I can't believe that even when your item is under warranty, they don't want to take care of it. Not only that, I am beginning to wonder why I spent all the money extending my warranties to four years. If they won't take care of things now, I can only imagine how bad things will get in the future. I don't mind refurbished, but I would like it to be both refurbished and working.

I really don't see myself giving any future business to Dell.

Edgar Wayne

We purchases a dell home computer (just 1 of the many computers we have), and from day 1 everything went wrong. The a drive went out, the mouse port went out, the dvd drive went out.....I called Dell immediately about this, and they gave me "tech support", who led me through tons of things, all of which did not work. Then they said "we will have an advance tech call you back". Ho Hum, still waiting for that call. So a day after the "warrentee" expired I called them again wanting to know why no one called me back, and what they were going to do, since I called in LONG before the warrantee expired the 1st time. Then they had the nerve to tell me "well your out of warrentee, you could send it back, and we could repair it,but you would have to pay for it". WHAT?!?! I will NEVER buy another Dell! On top of all that, they can't seem to ever credit my payments to MY account, they credit it to my husbands, then have the nerve to call me at 7:00 am, to tell me I am past due. I prove different with a copy of the check, and I get "oh sorry, we will fix this", and what do they do....TAKE ME OFF THE CALL LIST. They do not credit their 30.00 late fee, or credit the payment I made....NO just take me off the list so I don't get called for late payments. Lets just say I am discussed with Dell!!

I purchased a Dell Inspirion 1100 for my daughter in Dec. 2003. In 8 months it broke down 3 times and after a 100 hours on hold or talking to these idiots it was sent back twice for repair. The third break down I called and demanded an exchange. The REFURB I recieved had a bad screen. After another 3 hours on the phone I demanded a refund. I was told to put both units in the box and use the label they provided. I shipped both units back on Dec. 6th. I received confirmation on Dec. 18 by a phone call from shipping that units were received. I have spent over a month now on phone with these people and have yet to receive my refund. I get lies (I will resolve and call you back), apologies (I am sorry you are having problems) and downright incompetence (Can I have tracking number again for the 10th time). Dell owes me $1,000 and I do not think I will get the refund. I filed a complaint with BBB so we will see what comes of it. I can no longer call them since it raises my blood pressure up so high there is a risk of stroke.

If anyone reads this who is computer shopping, I am begging you not to buy Dell. Pay $50 more and get something that will last more than a few months. Dell is the worst company I have ever dealt with. The incompetance is one thing but the lies I have hears are much more disturbing. They don't care about you.

I keep getting calls from Dell Financial (800-443-1638) looking for my son. I have told them he is away at college but they continue to call. I have filed a complaint with the F.T.C since my phone number is in my name and on the National Do Not Call list, which I have also informed the callers from Dell Financial. The callers have used the name Lisa Smith and Paul Smith but Paul did admit to living in New Delhi, India. When they call, I return the call asking for a supervisor but obviously it's just a boiler room operation. Shame on Dell!!!!

If you are on the Do Not Call Registry file a complaint with the F.T.C. and lets make them pay for this nonsense. Michael Dell
CAN YOU HEAR ME NOW!!!

I purchased a Dell Laptop Inspiron 1500. After a year a half the ethernet port died for no reason. Spent two hours on the phone with representative in India who knew less about computers than I did. Was told would have a technician call and schedule an appointment to install a new ethernet port. After three days with no call, I called technical support again and was told I would need a whole new motherboard and it would be a week before a technician would be calling me. After I explained this was unexceptable for a year and half old computer that cost $2000, I demanded to speak to a supervisor. The supervisor was of no help. A day later I received a call from a technician, who had no availability. I am still waiting to get my computer fixed and it has been almost a week.

I will never buy another Dell simply because of the lack of customer service.

My puchase of a Dell 2400 went well, but support via India is useless. All they do is read from the manual. I purchase memory from a third party and it gave me an error on the lights on the back. I called Dell support to see if they could tell me any more detail than the manual and I had to help them find the information in the manual.

Next, my friends bought a Dell 4600. One week after the year's maintenance was up, the computer went down (bad luck). Everyone in the family and all their friends suggested it was the power supply, but the Indian (Roger) on the line from Dell said it was the motherboard. They bought the motherboard and the next Indian (Bob) on the line could not even describe over the phone how to remove the CPU. That's when my friend called me. They worked on it on the phone for two hours and I got it out in two minutes. Then, of course, I discovered it was the power supply like everyone else had suggested. The motherboard is going back. Oh, and they forgot to include any heat sink grease for moving the CPU.

Dell really needs to get control of their support and their quality or it will not matter how cheap their systems are, people like me will stop recommending them because we don't want to support all of our freinds pcs.

Thanks for listening.

HORRIBLE "customer service"!!! I bought a Dell laptop three months ago on a no payment/no interest promotion. I recieved no bills until this week, when I got a 90 day late notice from DFS for $35.00. The bottom of the notice said that they report all activity to the three major credit bureaus, so I called the 800 number on the letter. Well, that's when the fun began...no one spoke English. I was hung up on (more than once) or they just repeatedly asked me for my checking account number and my routing number on my checks. Yeah, like I'm going to give that info out to someone I can't understand or can't understand me. I kept asking if my account had been reported to the credit bureaus, but of course no one understood me; they just kept parroting back the same questions and phrases. A "90 day late" stays on your credit for up to 7 years and can basically ruin your credit; no credit cards, home loans, nothing...And all for a $35.00 bill. I did find out the phone number of someone at Dell (Dell Executive Rep.) whose answering machine speaks English. I have called her 6..6...6...6.!! times now and left messages, but to no avail. Maybe you can have better luck. Her name is Mary Gordoa and her direct number is 1-800-289-3355 ext. 4-0531. So, Dell may have ruined by credit for 7 years over $35.00?... Don't support companies that outsource customer service because if anything ever goes wrong, you're screwed.

Wow, sorry I didn't read these posts about 13 months ago... I just got off the phone with my father in law whose Dell 80-something-hundred just quit. His phone call experience much the same as others have written here, and if you're reading this you most likely already know his (our, read more about my experience in just a sec) pain. Long story short, the Dell tech said the mother board went bad and needed to be replaced. His machine is about 15 months old, and guarenteed hasn't been upgraded or overclocked or anything like that, that would over burden the system. Oddly enough, or through some extreme skill in engineering, uuhhhm,mmmm, my Dell 4600 motherboard died too, it being the young age of 13 months. I called Dell tech support too, and it was just painful, simply painful amount of time to get to that conclusion. They refused to stand by their part(s), saying the warantee had expired.

Anyway, much the same experiences as others I have read. It does seem their systems aren't the same quality as they used to be. I summarize weeks of time in the following regarding Dell Machines:
1. Inexpensive, and may arrive as ordered, and ought to work about a year, but beyond that Good Luck !
2. All parts are proprietary and any replacements are likely to be of same poor quality, and you have to buy it from Dell anyway. (or the computer technician you took it to will have to order it from Dell).
3. Tech support is a weekend long phone call, as in no sleep, no eat, and sit on the hardwood floors next to your machine the entire time, weekend. (btw, if you can read the manual, and do a little on your own, you probably can save your self the time and discover the answers.)

In sum, it seems Dell has taken a number of shortcorts, and is coming around to bite them. And rightly so too! I will not buy another Dell. Btw, I will not buy another Dell, perhaps you might want to do the same....

I purchased a 4700 Dell computer on 1/6/05. It was delivered on 1/11/05. I also ordered their printer, the 942. The printer came without a power supply cord. I called them on 1/12/05 regarding this and the WordPerfect software that was not loaded onto my computer that was supposed to have been part of the original package on the computer to start with. A lady named John gave me a call back person named Carlo and said that he would call me back the next day with an answer. This is 1/23/04 and I am yet to hear from Carlo. During the same phone call I asked about the missing power cord and she said that she would have me one shipped out. Before hanging up she repeated to me that my USB cord was on its way. I thought about what she said and called back to verify that we were talking about the same cord. Of course I spoke to a different person. I was transferred to about 5 different people and holding f